Contact
- vmagru5775@gmail.com
- (828) 421 6157
- 1701 Hastings Ct Gainesville GA
About
Highly experienced and innovative eCommerce Retail expert with a superior record of Internet revenue generation and customer service. Adept at applying the most current creative visual techniques to optimize product visibility and attention. Able to work well independently and as part of an Internet business team.
Job Experience
Manager at Panera Bread
July 2023 - Current
Oversee the end-to-end management of Airbnb properties to ensure a seamless experience for both hosts and guests. My responsibilities include:
Setup & Optimization: Assisting in setting up the entire Airbnb, from furnishing and decor advice to creating a standout listing designed to attract bookings.
Web Presence & Accounting: Providing a dedicated website to promote the property and offering comprehensive accounting services to track revenue, expenses, and profits.
Cleaning & Maintenance: Coordinating regular cleaning services and ensuring the property remains in pristine condition for every guest.
Customer Support: Handling all guest inquiries, bookings, and reviews, ensuring a five-star experience and maintaining strong communication throughout their stay.
Property Management: Managing day-to-day operations, including pricing adjustments, calendar management, and resolving any issues that arise.
Manager at Panera Bread
August 2021 to July 2023
Monitored cash intake and deposit records, increasing
accuracy and reducing discrepancies.
Helped with planning schedules and delegating
assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs
and maintaining current knowledge of consumer
preferences.
Completed regular inventory counts to verify stock levels,
address discrepancies and forecast future needs
Developed loyal and highly satisfied customer base
through proactive management of team customer service
strategies.
Generated repeat business through exceptional customer
service and responded to customer concerns with friendly service.
Assessed job applications and made hiring
recommendations to bring in top candidates for key
vacancies
Established and optimized schedules to keep coverage and
service in line with forecasted demands.
Exceeded sales goals and accomplished business objectives
by inspiring staff and promoting target products.
Assisted in organizing and overseeing assignments,
planning and coordinating in-house and outsourced
resources.
Manager/Supervisor, Stax, Lewiston, ID
2013 - 2019
Manager/Supervisor, Stax, Lewiston, ID
Recruiting, training and supervising staff
Organizing schedules
Ordering food and other supplies while staying within budget limitations
Problem solving
Making improvements to the running of the business in developing the restaurant
Manager Gondolas, La Mirada, CA
May 2017-August 2017
Manager Gondolas, Gondolas, Franklin, NC
October 2011-June 2016
Provided professional, friendly and engaging service.
Bussed, cleared, cleaned and set tables.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Host at Gondolas, La Mirada, CA
May 2017-August 2017
Host at Gondolas, Franklin, NC
October 2011-June 2016
Manager/Welcome Desk Receptionist, Giammalva Racquet Club, Spring, TX
May 2019-August 2019
Training/Oversee Welcome Desk Receptionists
Major Projects
Education/Awards
UNG transferred from USC
Bachelors in Business Management
UNG transferred from USC
Associates in International Business And Entrepreneurship
2020-2021
Course for Customer Service
2022
Certified For Travel Agent Analyst
Skills
JV2 Basketball Head Coach
November 2020-February 2021
Varsity Basketball Assistant Coach
November 2020-February 2021
Freshman Volleyball Head Coach
August 2020-October 2020
Retail Sales Associate, Guess by Marciano, Brea, CA
April 2017-August 2017
Operated a cash register for cash, check, and credit card transactions
Stocked and replenished merchandise according to store merchandising layouts.
Worded with the management team to implement the proper division of responsibilities
Was “Top Seller” a few of the weeks worked.
Coaching
Coached players proper form, performance-enhancing techniques, and sportsmanship.
Advanced Communications Skills and Mentoring Skills
Practice Preparation and Game Management
Develops plays and innovative strategies
Works with skill-specific coaches to improve fundamental flaws in the player’s
understanding of the game.
Evaluates individual player’s performance and behavioral profile with assistant coaches.
Offers guidance to players on matters related to family, relationships and other matters
outside basketball.
Andy Severson
andysevers@gmail.com
208-790-4219
Buffie Burson
Buffie.Burson@ung.edu
706-265-5655
Katie Steele
Katie.Steele@panerabread.com
706-248-8070